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Terms & Conditions
As per the attached schedule Starwest Hotel & Apartment Group is the facility operator.

Starwest Hotel & Apartments Pty Ltd. and AWA Hotels Pty Ltd. are Western Australian based companies and this agreement is governed by the - Accommodation establishment laws in force within Western Australia.

AWA Hotels Pty Ltd. Manages the property under the branding of Starwest Hotel & Apartments and operated under AWA Unit Trust / under the web domain names / property name as set out here in these terms and conditions. By using this facility you agree to these terms and conditions. It is your responsibility to read, understand and check periodically for changes to these terms and conditions. If you do not understand these terms or conditions please e-mail us so that our staff may explain. If you disagree with any of the terms or conditions please do not use this facility.

Placing an Order
By filling out the reservation order from on our web site is an offer by you to purchase a product or service at the price specified and as per conditions of the package. You must ensure that all columns of the reservation form are completed before forwarding.

Sometimes due to unforeseen circumstances beyond our control the Starwest Hotel & Apartments Property reserves the right to reject your order. This may be due to unavailability, incorrect pricing Once your order is accepted and payment is processed Starwest Hotel & Apartment Group will issue you a confirmation of the order.

Please note that this is not a live site and all requests are confirmed as per availability of apartments in the property.

Check-in procedure
Reception hours are from 8.00am to mid-night on weekdays and from 9.00am to mid-night on weekends and public holidays. Reception will be closed on Christmas Day. Front door will be closed at 07.00pm, if you’re arriving after 07.00pm entry to the property is through the back door using the access codes which is provided along with your confirmation letter. Till 12.00 midnight all keys will be at the reception, after 12.00 midnight please collect your keys from the lockbox inside the building.

On check-in guests must produce a photo ID that matches the guests booking name, we will take and retain a copy of this ID to accompany the guest's signed registration. Also a $250 security deposit or credit card authorisation for additional charges e.g.: Telephone, DVD Hire's, etc. will be requested upon check-in. This will be refunded on departure.

Copyright
All contents included in this facility without limitation, information, text, materials, graphics and logos are the property of AWA Hotels and must not be used to copy, reproduce, modify or republish to third parties without the authorisation of AWA Hotels Pty Ltd.

Cancellation
Cancellation of bookings will incur a cancellation fee unless 72 hours notice is given.

If over 3 apartments are booked, This is regarded as a group, please inquire for your cancellation policy and conditions of the booking as this will vary to the cancellation policies and conditions for standard private bookings.

Arrival & Departure Times
Arrival times for properties are from 1400. Departure time is 1000. Early arrival and late departure times can be requested however are not guaranteed until the day of arrival. These are at the discretion of the property and extra fees may apply.

Changes to Bookings
Changes to reservations of fewer than 2 rooms can be made up to 72 hours prior to arrival date.

Changes to Group Reservations
Starwest will inform you of the policy as per the third party terms and conditions.

Confirmation of Bookings
It is the responsibility of the customer to check carefully that all details of the reservation confirmation are correct and to ensure that all details within are correct.

Price
All prices quoted on this facility are in Australian dollars and can be changed at any time without notice due to changes by third parties.

Relocation
Sometimes due to unforeseen circumstances (maintenance issues) the property may relocate you to another similar rated property. In these instances the property will take the responsibility to cover the difference in accommodation rate.

Liability
Limited liability as per Inn Keepers Act 1968. We recommend that you take insurance cover against loss of items or theft. AWA Hotels, Starwest Hotel & Apartments and the property is not responsible for any loss or damage to any items or theft in care of a third party.

Clients Responsibility
Any damage or losses caused to this service or facility due to transmitting viruses or as a result of any action by you will lead to prosecution to the fullest extent of the law. Also by using this facility you agree to accept any costs financially for damages and / or losses.

To use this service you must be at least 18 years old and must have sufficient credit on your credit cards and must not violate the law in any way whilst placing an order. Violation of laws will result in prosecution to the fullest extent of the law.

Not to use any material supplied in this for commercial gains without prior consent by AWA Hotels Pty Ltd.

Privacy Policy
AWA Hotels & Starwest Hotel & Apartments will not pass any information provided by clients to any other organisation for financial gains.

All rights not expressly granted in these terms and conditions are reserved by AWA Hotels Pty Ltd.

Contact
The Manager
info@starwest.com.au
ACN: 108902610
Contact Details
Starwest Apartments
Address - 193, Hay Street,
East Perth WA, Australia.
Telephone - +61 8 9225 6600
Fax - +61 8 9225 6611
Reservations - +61 8 9425 5252
Email - info@starwest.com.au
After Hours Check-In Support: 0413-955 866